Nextex Ltd is a small business based in London, U.K focusing on a niche in the retail sector. The company has been around for 20 years. In that time, it has grown from a tiny market stall into a prominant online and bricks & mortar retail presence.
There is no doubt that the drive to grow the business from its owners is huge. However, growth requires an understanding of operative capacity. Nextex Ltd grew too quickly with some favourable wind before and after Covid-19. However, systems to deal with increase in demand and number of online and shop floor customers were simply not there. So Nextex employed a staff of 6 to try and mitigate the situation but training and mistakes took their toll and the growth become stagnant. Nextex were looking for a solution but everything was either extremely costly or just not fulfilling the requirements.
Enter MASH MAN SOFT.
Mash Man Soft (MMS) came ready with an understanding of the e-Commerce and retail business functions. MMS quickly identified that actual number of staff needed is much less than 6, 1 to be exact. So we got to work. MMS started integrating Nextex with its suppliers first, ingesting data feeds, placing orders directly with suppliers for drop-shipping and parcel tracking. Ultimately, MMS integrated Nextex with its trading platforms such as Amazon and eBay to draw vital data and update vital information. Under MMS’s watch, there hasn’t been a single incident on our trading platform where we have been penalised by our trading partners. This is all down to transparency and quality of data processing and reports acquired through custom integrations by Mash Man Soft. Now we are down to a staff of 1 who can deal with all of our customers with a single pane of glass view.
Journey goes on!
We are delighted to have Mash Man Soft as our integration and IT services provider. Simply because they are cost effective and never reinvent the wheel. If an off the shelf and affordable solution is available, that’s the first thing that is pointed to us. There is no drive at all to try and draw business by pulling wool over the customer’s eyes. That is why, we will continue to work with Mash Man Soft for the foreseeable future.